Greater Raleigh Convention and Visitors Bureau Event Policy

This policy applies to events organized and hosted by the Greater Raleigh Convention and Visitors Bureau for its industry hospitality partners and stakeholders.
 

Refund policy

Full refunds using the original payment method are available if the Greater Raleigh Convention and Visitors Bureau (GRCVB or Visit Raleigh) is notified five days prior to the event.

If a cancellation is received within five days of the event, we will not issue a refund but recommend substituting the registrant. We accept substitutions up to two business days prior to an event.
 

Program cancellation policy

In case an event is canceled, the GRCVB will contact registrants who provided an email at the time of registration. If you registered for a fee-based event that is canceled, you will receive a full refund using the original payment method. Fees will be refunded within 30 business days after an event has been canceled.
 

Consent, waiver and release

When you enter a GRCVB event or program, you enter an area where photography, audio recording and video recording may occur. By being in the event area, you are granting permission to GRCVB to use official photos/recordings in which you may appear in its publications, news releases, online media and in other communications related to the mission of GRCVB.

If you later withdraw permission for GRCVB to use photos/recordings in which you noticeably appear, please contact GRCVB staff at brand@visitRaleigh.com. We will do our best to remove these from our asset library kept for future uses.
 

Inclusivity

Diversity is the representation of all our varied identities and differences (race, ethnicity, sex and gender identity, sexual orientation, disability, national origin, tribe, caste, socioeconomic status age, thinking and communication styles etc.), collectively and as individuals. GRCVB seeks to proactively engage, understand and draw on a variety of perspectives, to affirm our similarities and to find value in our diversity. We believe this is only possible within an environment built on respect, dignity and inclusion, especially in the environments of GRCVB events. We believe every person’s voice adds value. Additionally, the hospitality community in Raleigh/Wake County extends a welcome to all visitors with open hearts and the desire to meet their needs. In announcements or registration pages for GRCVB events, look for accessibility or dietary information and options; we will do our best to accommodate event attendees’ individual needs.

Key GRCVB staff serve on its Diversity, Equity and Inclusion (DEI) Committee whose goal is to assist the Bureau in being inclusive and diverse in all aspects of business operations and professional interactions, both internally and externally. The Bureau also is committed to the industry-wide DEI initiatives of Destinations International, the industry association for professional destination organizations. President and CEO Dennis Edwards has taken the CEO pledge and signed the Allyship Letter. Raleigh, Cary, Wake County and towns within the destination have adopted nondiscrimination ordinances; these municipalities in our destination have put inclusion into law, giving visitors of all types peace of mind. Individuals who believe a business or organization has discriminated against them can file a complaint with the Wake County Manager’s Office for investigation. Please contact staff below for any specific questions, concerns or needs for accommodation prior to attending a GRCVB event.
 

Primary GRCVB contacts

For any questions or concerns regarding GRCVB event policy, please contact the Administration Department's Paula McChristian, CGFM (919.645.2670), or Acacia Blair (919.645.2659).