Alerts at visitRaleigh.com

 

Response to Tropical Depression Florence (last updated Sept. 17, 2018, 1:20pm)

Raleigh/Wake County, N.C., was mostly unaffected by Hurricane Florence, which passed through our area of the state over the weekend. At this time, our airport is fully-operational with on-time arrivals and departures. In addition, most of the major roads within the Raleigh area are also safe to drive on. Our hospitality community stands ready to welcome first responders, evacuees and visitors with open arms. In fact, many of our restaurants are donating a portion of their proceeds to help with relief efforts.

We do not take for granted just how lucky we were here in Raleigh/Wake County, and our thoughts are with those communities within the state which need help most. The N.C. Disaster Relief Fund is also currently accepting contributions for Hurricane Florence damage; contributions will help with immediate unmet needs of Hurricane Florence victims and can be made online or by texting “Florence” to 20222. Together, North Carolina will get through this.

The Greater Raleigh Convention and Visitors Bureau (Visit Raleigh) continues to encourage visitors and potential visitors to closely monitor news broadcasts and important messages issued from federal, state and local officials (including directions to stay off certain flooded roads).

Many hospitality industry businesses, facilities and venues in the Raleigh area returned to regular hours starting Sat., Sept. 15; please confirm open hours by consulting their individual websites, by checking their social media profiles or by calling. Though businesses/organizations may be open, visitors should still exercise caution venturing out on any area roads that could be subject to flooding.

The official Raleigh, N.C., Visitor Information Center (VIC) has returned to regular hours. The latest tourism-related information from the Raleigh area in response to Florence is summarized below.

Arriving in North Carolina
If planning to travel through any part of N.C. this week, consult the travel advisory from Visit N.C. for Tropical Depression Florence impacts and recovery progress, and check the official tourism website of your destination within the state. Visit N.C.’s visitor service call center at 800.VISITNC (800.847.4862) provides statewide travel info personalized to your itinerary.

ReadyNC mobile app (including open shelters for evacuees)
Use the ReadyNC app for additional information from North Carolina Emergency Management and N.C. Department of Public Safety. Available for iPhone and Android, the app offers official updates on road conditions, power outages, open shelters and evacuations. 
Get Raleigh area emergency shelter information here.

Transportation and road conditions
Check flight statuses, specific airline operation information and other air travel advisories at RDU International Airport on www.rdu.com. Amtrak announced modified service including cancellation of Carolinian and Piedmont train services from Thurs.-today; view full details at www.amtrak.com. The N.C. Department of Transportation provides real-time info about other travel conditions on Twitter and its online traffic tools.

Hotel rooms/availability
Should you need to book places to stay in the Raleigh area, consult the Places to Stay section on visitRaleigh.com for individual accommodations listings and contact info, or book your hotel room, rental car or flight through visitRaleigh.com’s built-in booking engine. If needing to reserve 10+ hotel rooms, please contact our group sales department for personalized assistance at sales@visitRaleigh.com.

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To make sure you're getting any crisis-related messages, follow us on Facebook and Twitter:

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Two things you need to know year-round:

  1. Bookmark this page! In the event of an emergency or crisis in the Raleigh area that may impact visitors, the Greater Raleigh Convention and Visitors Bureau (Visit Raleigh) will post relevant information for visitors, our hospitality partners and the public on this page.
  2. Add alerts@visitRaleigh.com to your address book. If there is a crisis in our area (including inclement weather) and area hospitality partners need to communicate information to guests or the public about cancellations, change of an event start time etc., send a message to alerts@visitRaleigh.com for possible distribution through visitRaleigh-brand social media channels.

    In cases of severe weather or crisis, we may not be able to send messages about every cancellation or change, but we will do our best to keep visitors in the know!

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The needs of a visitor in a crisis situation are unique

Imagine yourself in an unfamiliar city during an emergency situation. Do you try to go home? Do you stay in your hotel? What does a visitor need to know during a crisis?

The Greater Raleigh Convention and Visitors Bureau (CVB, also known as Visit Raleigh) has developed a flexible crisis communications plan designed to relay information specific to the needs of visitors in the event of a crisis. The CVB plan only takes effect when a situation has the potential to be threatening to visitors, to a hospitality partner business or to the CVB itself. We will continue to develop the plan and add new tactics to communicate with our partners and the public as accurately and quickly as possible.

As a Raleigh area hospitality partner, if you have suggestions or comments related to a crisis communications plan for visitors, please send them to alerts@visitRaleigh.com. We will appreciate your input, and your perspective will help to make the plan more comprehensive.