Resources for Hospitality Business Owners and Employees
Updated Aug. 5, 2020, 5pm
North Carolina is currently under a “Safer-at-Home” order and is in Phase 2 of its reopening plan.
See a quick summary of what is NOT allowed and what IS allowed here.
Face coverings are required statewide in public places.
Get details
FAQ on cloth face coverings
North Carolina has a three-phase plan to reopen the state and restore businesses and ease travel restrictions.
For an overview of the current phase and next phase, see below.
We are in Phase 2 through at least Fri., Sept. 11
- Take the Count On Me NC pledge to help keep everyone healthy and find out how businesses are working to keep people safe!
- For businesses in Wake County's Designated Vulnerable Communities: Capital Area Workforce Development, in partnership with Wake County, has launched the Reopen Wake program to provide health and safety training to employers and staff. Get details here.
Phase 3
“Phase 3 will likely ease even more restrictions on businesses and increase occupancy and mass gathering limits, but this is subject to the data. Social distancing, hand hygiene and use of cloth face coverings will still be recommended. Depending on state COVID-19 trends, restrictions may be lifted more slowly or some restrictions may have to be reinstated to ensure the health and safety of North Carolinians.”
For hospitality business owners
- GRCVB notes for hospitality partners
- Ensuring tourism’s return, in PIXL
- As future meeting/sports event planners and leisure travelers have many questions regarding how to travel here safely and the standards that our hospitality business partners are implementing moving forward, GRCVB is tracking this information through the Partner Information eXchange Login (PIXL). The Bureau requests that all partners login and share which safe practices/certifications their establishments are adhering to. Read more and login to PIXL
- For hotels
- Hotel closure reporting
- Hotels, please let us know if you are planning on closing your property and when, or if you have already closed. We are noting which hotels have temporarily closed under our Places to Stay listings. Email information to database@visitRaleigh.com.
See the list of temporarily-closed hotels here
- Hotels, please let us know if you are planning on closing your property and when, or if you have already closed. We are noting which hotels have temporarily closed under our Places to Stay listings. Email information to database@visitRaleigh.com.
- Is your hotel offering special workday rates?
- We are keeping a running list of hotels offering special workday rates for people looking for a place to work remotely. If your hotel is offering these rates, email information to database@visitRaleigh.com.
See the list of hotels currently offering workday rates here
- We are keeping a running list of hotels offering special workday rates for people looking for a place to work remotely. If your hotel is offering these rates, email information to database@visitRaleigh.com.
- Hotel closure reporting
- Ensuring tourism’s return, in PIXL
- N.C. "Safer-at-Home" order and related orders
- Office of the Governor: Executive Order No. 155
- Executive Order No. 147 FAQ
- Frequently Asked Questions on Cloth Face Coverings
- Executive Order No. 153
- Banning sale of alcohol at restaurants, wineries, breweries and distilleries from 11pm-7am statewide
- Banning sale of alcohol at restaurants, wineries, breweries and distilleries from 11pm-7am statewide
- Safety Standards and Certifications
- American Hotel and Lodging Educational Institute, in collaboration with AHLA
- NCRLA
- The N.C. Restaurant Promise
- Resources for Hospitality Businesses
- COVID-19 FAQ for Restaurant and Lodging Businesses
- Quick overviews of the provisions included in the CARES Act for Small Businesses
- April 8, 2020, memo: Guidance: Can a hotel evict guests during COVID-19?
- Frequently Asked Questions—Phase 2, Executive Order No. 141 (May 22, 2020)
- The N.C. Restaurant Promise
- U.S. Small Business Administration
- N.C. Department of Health and Human Services
- May 22, 2020: Interim guidance for reopening restaurants as part of Phase 2
- June 26, 2020: Requirements for the Use of Face Coverings and Masks
- Cloth Face Covering Signage for Businesses
- Sport-specific guidelines
- N.C. Division of Employment Security
- Economic Development Partnership of N.C.
- N.C. Arts Council
- RDU International Airport
- Fly Confident. Fly RDU. new airport health and safety measures
- Use the Fly Confident Tool Kit to assist in increasing awareness about the new travel experience at RDU
- Wake County
- COVID-19 Information
Page includes the following information: - There is also a County hotline for general COVID-19 questions: 919.856.7044
Business owners should call this number with questions about County proclamations.
- Wake Forward: A Program to Assist Small Businesses
- Wake County Economic Development
- COVID-19 Information
- City of Raleigh
- Economic Development COVID-19 Information
Page includes the following information:- Unemployment information and executive orders
- Small business Q&A and loan information
- Curbside pick-up zones for restaurants
- Small business tips and resources
- July 20, 2020: Emergency proclamation banning the sale of alcohol from 11pm-7am at all restaurants, grocery stores and convenience stores in the City of Raleigh
- Economic Development COVID-19 Information
- Raleigh Chamber
- Capital Area Workforce Development
- Reopen Wake Employee Health and Safety Training
- Provides COVID-19 health and safety training for businesses in Wake County's Designated Vulnerable Communities
- The two-module, online training program is being offered at no cost to eligible businesses
- Get details here
- Reopen Wake Employee Health and Safety Training
- Work in the Triangle
- Shop Local Raleigh
- Raleigh/Wake County independent business owners: If you are interested in selling items on Shop Local Raleigh's online shop, email contactus@shoplocalraleigh.org for details and to have a vendor account set up. (Shop Local Raleigh has waived their membership fee right now to get businesses set up on their website directory and selling online.)
- Shop Local Raleigh is offering Raleigh/Wake County independent businesses a chance to offer a coupon to be promoted through shoplocalraleigh.org. Sign up your business here if you would like participate.
- Shop Local Raleigh is also offering Raleigh/Wake County independent businesses the option to sell gift cards through the Shop Local Gift Cards program. All funds from gift card purchases are paid directly to you. Sign up here.
- Wake County offer of business engagement for lodging properties with exterior corridors
- Wake County government released an offer of business engagement on March 22, 2020, to lodging properties countywide that have exterior room entrances (no common interior corridors), dedicated HVAC systems for each room, refrigerators/microwaves, as well as a few other criteria, which could lead to the contracting of rooms at these properties as temporary housing for individuals diagnosed with a communicable disease for up to 120 days. These Wake County properties are requested to read all details and reply as interested. Read more
- Wake County government released an offer of business engagement on March 22, 2020, to lodging properties countywide that have exterior room entrances (no common interior corridors), dedicated HVAC systems for each room, refrigerators/microwaves, as well as a few other criteria, which could lead to the contracting of rooms at these properties as temporary housing for individuals diagnosed with a communicable disease for up to 120 days. These Wake County properties are requested to read all details and reply as interested. Read more
- Raleigh, N.C., Zoom backgrounds from GRCVB
For unemployed hospitality workers
- Job opportunities
- N.C. Division of Employment Security
- N.C. Restaurant Workers Relief Fund
- NCRLA has launched a relief fund to provide fast access to cash for restaurant and hotel workers immediately affected by the COVID-19 pandemic. The N.C. Restaurant Workers Relief Fund will support any of the tens of thousands of restaurant and hotel employees now facing significant financial hardship. The goal of the fund is to provide qualified applicants with $500 to help with the immediate expenses faced by many who have suddenly found themselves without work. Read more
- NCRLA has launched a relief fund to provide fast access to cash for restaurant and hotel workers immediately affected by the COVID-19 pandemic. The N.C. Restaurant Workers Relief Fund will support any of the tens of thousands of restaurant and hotel employees now facing significant financial hardship. The goal of the fund is to provide qualified applicants with $500 to help with the immediate expenses faced by many who have suddenly found themselves without work. Read more
- Raleigh Music Venue Employee Fund
- Organized by several downtown Raleigh music venues, 100% of the money collected from this fund will be equally distributed between 48 behind-the-scenes employees at The Pour House Music Hall & Record Shop, KINGS, Lincoln Theatre, Slims Downtown and The Wicked Witch. Venmo a contribution to @Raleigh-Downtown-Music-Venues. Read more
- Organized by several downtown Raleigh music venues, 100% of the money collected from this fund will be equally distributed between 48 behind-the-scenes employees at The Pour House Music Hall & Record Shop, KINGS, Lincoln Theatre, Slims Downtown and The Wicked Witch. Venmo a contribution to @Raleigh-Downtown-Music-Venues. Read more
- N.C. Artist Relief Fund
- A collaboration between Artspace, PineCone (Piedmont Council of Traditional Music), Theatre Raleigh, the United Arts Council and VAE, this fund was created to support creative individuals who have been financially impacted by gig cancellations due to the COVID-19 crisis. One hundred percent of donated funds will go directly to artists and arts presenters in N.C., including musicians, visual artists, actors, DJs, dancers, teaching artists, filmmakers, comedians and other creative individuals and arts presenters who are experiencing widespread cancellations. Read more
- A collaboration between Artspace, PineCone (Piedmont Council of Traditional Music), Theatre Raleigh, the United Arts Council and VAE, this fund was created to support creative individuals who have been financially impacted by gig cancellations due to the COVID-19 crisis. One hundred percent of donated funds will go directly to artists and arts presenters in N.C., including musicians, visual artists, actors, DJs, dancers, teaching artists, filmmakers, comedians and other creative individuals and arts presenters who are experiencing widespread cancellations. Read more
